Usage review
After-Visit Note Audit
A desk review of stripped closed jobs, looking at notes, photos, and signatures that appear after the customer has already gone back inside.
Not every manager can spare a van seat. The After-Visit Note Audit stays in our office. You send a stripped export of closed jobs — two weeks is enough — and we read when the notes, photos, and signatures actually landed.
What we look for
Timestamps that sit twenty minutes after GPS shows the van has left the street. Warranty photos taken in identical car-park light. Signature boxes completed with a name that matches the technician, not the customer. Empty “parts used” fields on jobs that clearly consumed parts because the next ticket on the same unit lists them.
This is still app analytics for field service apps: it is just the paper trail, not the doorstep.
What you receive
A marked sample (job identifiers only, no customer names) and a two-page note on patterns. We will say when a pattern looks like a hurried technician and when it looks like a job sheet that punishes anyone who tries to complete it in front of a customer.
Limits
Without a ride-along we cannot see whether a field is skipped because it is hidden, because it is in English the crew does not use, or because the customer was impatient. If those questions matter, the Field App Usage Review is the honest piece of work.