Refunds
Fees, deposits, and unused days
These rules apply to usage reviews, dispatch studies, ticket audits, and crew briefings. We do not sell shipped goods or software seats.
Eligibility
Refunds apply to fees paid to Web Cornerhub for a booked engagement. They do not apply to money you paid a job-app vendor, a parts supplier, or a technician.
Timeframe
Write to info@web-cornerhub.click within 14 days of the event you want considered (a cancellation, a collapsed ride-along morning, or a brief you believe was not delivered). We respond within five working days.
Full refund
You receive a full refund of sums paid if we cancel the engagement for our own staffing reasons and cannot offer a new week within 30 days, or if we have not begun intake and you cancel more than ten working days before the first sitting.
Partial refund
If you cancel between ten and three working days before the first sitting, we keep the deposit on a Field App Usage Review (RM 1,200) and refund any balance already paid. If a ride-along morning collapses because the customer refuses an extra person at the door, we try to take the next ordinary job that morning. If the whole morning is lost and we cannot rebook a ride-along within the engagement window, we refund 30 percent of the review fee or we add a replacement morning at no extra charge — you choose.
Non-refundable
The deposit on a confirmed Field App Usage Review is not refundable for cancellations inside three working days, except where we are at fault. Time already spent on intake, ticket reading, or a completed sitting is not refundable. A Crew Briefing that has started is not refundable.
Work already started
Once we have held the depot kickoff or begun reading an export you sent, the engagement is underway. You may still cancel remaining ride-alongs; we will invoice for work done at a reasonable share of the agreed fee and refund any remainder of sums paid above that share.
Materials
We do not buy parts or print bound manuals as a product line. Any printing for a Crew Briefing is included in that sitting’s fee and is not a separate goods sale.
No-shows
If the nominated technician, dispatcher, or manager is not present without a day’s notice, that sitting is treated as delivered. We will offer one rebooked sitting inside the following ten working days if diaries allow; a second missed sitting is charged again.
Rescheduling
You may move a Johor sitting once, with at least five working days’ notice, at no extra fee. Further moves, or moves caused by a depot changing district, may be quoted as extra travel.
Deposits
A Field App Usage Review is held with RM 1,200. If we refuse the work after reading your note (for example, there is no job app to review), the deposit is returned in full.
How a refund is paid
Refunds go back by the same method you used, usually bank transfer within Malaysia, within 14 working days after we agree the amount. We do not send cash.
Who to write
Refund requests: info@web-cornerhub.click, or telephone +60 7 0000 6520. Include the crew name, the review type, and the dates.
Exceptions
These rules do not cover a job-app licence, a repair, or a training course we did not sell. They cover the professional review work described on this site.