About the practice
The people who ride with the crew
We started from a dispatch desk in Iskandar, not from a product pitch. The work is still about vans, doorsteps, and the job sheet a technician will or will not open.
Web Cornerhub exists because Aisha spent six years watching technicians treat the job app as something you finish after the customer has signed, usually in the Tesco car park on the way to the next ticket. The office blamed “attitude.” The technicians blamed a sheet designed by people who had never stood in a Malaysian doorway at 3 p.m. with a compressor on the shoulder.
The practice is small on purpose. App analytics for field service apps, as we mean it, does not scale by adding logins. It scales badly, in vans, one crew at a time. We work in English on paper and in whatever language the crew actually speaks on the round.
We are not a vendor. We do not take a cut of software licences. If a findings brief says the warranty photo sits three confirms too deep, you can take that sentence to whoever built the sheet. We will join that call if you book it; we will not sell you a replacement app.
The office is in Johor Bahru. Ride-alongs stay in Johor unless travel is agreed. We turn down work that would require us to pretend a three-day desktop study is the same as sitting in the van.
The reviewers
Aisha Rahman
Former dispatcher for a facilities contractor covering Iskandar Puteri. She leads most passenger-seat mornings and keeps the customer out of the notes.
Lim Wei Jie
Reads the stripped exports in the Johor Bahru office. He used to close jobs himself on a medical-equipment round, so empty parts fields still annoy him.
Rajendran Nair
Runs the depot sittings. He will switch to Bahasa Melayu when the crew wants the findings in the language they use in the van.